A customer returned the mouthpiece- custom order Link with med chamber to
exchange it for something else. Nothing new except he drooped it (tip and
shank) and rolled on a concrete making it hard to sell even after fixing
it.  How do you guys deal with such issues?
I promised myself  I won't call him right away and give him a piece of my
mind, I will wait a day.

-- 
Sakshama

www. sakshamamouthpieces.com

why accept returns, especially on custom orders?  We maintain a  
showroom where customers are welcome to try our products to their  
heart's content...we don't send things out "on trial" or "on  
approval".....this sort of thing forced Woodwind/Brasswind into  
bankruptcy a few years back.....yes, some customers complain, but the  
amount of business we miss as a result of this policy is more than  
offset by the lack of problems......works for us.......

On May 12, 2011, at 5:19 PM, Sakshama Koloski wrote:

> A customer returned the mouthpiece- custom order Link with med  
> chamber to exchange it for something else. Nothing new except he  
> drooped it (tip and shank) and rolled on a concrete making it hard  
> to sell even after fixing it.  How do you guys deal with such issues?
> I promised myself  I won't call him right away and give him a piece  
> of my mind, I will wait a day.
>
> -- 
> Sakshama
>
> www. sakshamamouthpieces.com
>
>
>
> 

Never EVER issue an exchange or refund until you have seen the returned 
item.  It is well within your legal rights to refuse to accept damaged 
goods.  When I was in college I worked for a large bookstore chain.  A 
guy once brought me an oil soaked book he had kept in his trunk for 
months and honestly expected me to give him credit for it.  I informed 
him that not only were we not a used book store, but that returns on new 
books had to be re-sellable.  Send the piece back to him and tell him he 
has just been the inspiration for your new returns policy.

Robert

On 5/12/2011 5:19 PM, Sakshama Koloski wrote:
>
> A customer returned the mouthpiece- custom order Link with med chamber 
> to exchange it for something else. Nothing new except he drooped it 
> (tip and shank) and rolled on a concrete making it hard to sell even 
> after fixing it.  How do you guys deal with such issues?
> I promised myself  I won't call him right away and give him a piece of 
> my mind, I will wait a day.
>
> -- 
> Sakshama
>
> www. sakshamamouthpieces.com <http://sakshamamouthpieces.com>
>
>
> 

I'm in total agreement.

On 5/12/2011 5:25 PM, STEVE GOODSON wrote:
>
> why accept returns, especially on custom orders?  We maintain a 
> showroom where customers are welcome to try our products to their 
> heart's content...we don't send things out "on trial" or "on 
> approval".....this sort of thing forced Woodwind/Brasswind into 
> bankruptcy a few years back.....yes, some customers complain, but the 
> amount of business we miss as a result of this policy is more than 
> offset by the lack of problems......works for us.......
>
>
> On May 12, 2011, at 5:19 PM, Sakshama Koloski wrote:
>
>> A customer returned the mouthpiece- custom order Link with med 
>> chamber to exchange it for something else. Nothing new except he 
>> drooped it (tip and shank) and rolled on a concrete making it hard to 
>> sell even after fixing it.  How do you guys deal with such issues?
>> I promised myself  I won't call him right away and give him a piece 
>> of my mind, I will wait a day.
>>
>> --
>> Sakshama
>>
>> www.sakshamamouthpieces.com <http://sakshamamouthpieces.com>
>>
>>
>
> 

I used to return $ before I got the mouthpiece back if they said it was on the 
way.  Then someone had the nerve to send me back a mouthpiece that they had 
hacked up the chamber in an effort to make it work for them.  Now I say they can 
have a 2-3 week trial and I will return their $ if the mouthpiece is returned in 
good condition.  





________________________________
From: Sakshama Koloski <sakshama1@...>
To: MouthpieceWork@yahoogroups.com
Sent: Thu, May 12, 2011 6:19:36 PM
Subject: [MouthpieceWork] When is enough

  
A customer returned the mouthpiece- custom order Link with med chamber to 
exchange it for something else. Nothing new except he drooped it (tip and shank) 
and rolled on a concrete making it hard to sell even after fixing it.  How do 
you guys deal with such issues?
I promised myself  I won't call him right away and give him a piece of my mind, 
I will wait a day.

-- 
Sakshama

www. sakshamamouthpieces.com

We encounter the new consumer strategy of canceling the credit card payment and failing to return the merchandise. This happened three times last year. We require payment via bank wire for all transactions over $500. Good luck to them when they try that with a bank wire. Again, some people don't like this. That's totally OK with us. We do. 

Sent from my iPad

STEVE  GOODSON
Saxophone Guru and Visionary
New Orleans
www.nationofmusic.com



On May 12, 2011, at 7:56 PM, Keith Bradbury <kwbradbury@...> wrote:

> I used to return $ before I got the mouthpiece back if they said it was on the way.  Then someone had the nerve to send me back a mouthpiece that they had hacked up the chamber in an effort to make it work for them.  Now I say they can have a 2-3 week trial and I will return their $ if the mouthpiece is returned in good condition.  
> 
> From: Sakshama Koloski <sakshama1@gmail.com>
> To: MouthpieceWork@yahoogroups.com
> Sent: Thu, May 12, 2011 6:19:36 PM
> Subject: [MouthpieceWork] When is enough
> 
>  
> A customer returned the mouthpiece- custom order Link with med chamber to exchange it for something else. Nothing new except he drooped it (tip and shank) and rolled on a concrete making it hard to sell even after fixing it.  How do you guys deal with such issues?
> I promised myself  I won't call him right away and give him a piece of my mind, I will wait a day.
> 
> -- 
> Sakshama
> 
> www. sakshamamouthpieces.com
> 
> 
> 
> 

Although I agree that this customer should be SOL on the damaged mouthpiece, it was not the Woodwind/Brasswind return policy that sank them.  It was a legal battle with the former employees of Music 1-2-3 which WWBW took over.  They lost to the tune of $30M dollars.  The business was prosperous before that.

Bill Hausmann

If you have to mic a saxophone, the rest of the band is TOO LOUD!

--- On Thu, 5/12/11, STEVE GOODSON <saxgourmet@cox.net> wrote:


From: STEVE GOODSON <saxgourmet@...>
Subject: Re: [MouthpieceWork] When is enough
To: MouthpieceWork@yahoogroups.com
Date: Thursday, May 12, 2011, 6:25 PM








why accept returns, especially on custom orders?  We maintain a showroom where customers are welcome to try our products to their heart's content...we don't send things out "on trial" or "on approval".....this sort of thing forced Woodwind/Brasswind into bankruptcy a few years back.....yes, some customers complain, but the amount of business we miss as a result of this policy is more than offset by the lack of problems......works for us.......



On May 12, 2011, at 5:19 PM, Sakshama Koloski wrote:






A customer returned the mouthpiece- custom order Link with med chamber to exchange it for something else. Nothing new except he drooped it (tip and shank) and rolled on a concrete making it hard to sell even after fixing it.  How do you guys deal with such issues?
I promised myself  I won't call him right away and give him a piece of my mind, I will wait a day.

-- 
Sakshama

www. sakshamamouthpieces.com

The customers are always right! 
Otherwise it is buyer beware! 
If yours selling online you’re in an e -universe on!  On costume work there is 
always a middle ground state your position up front! 

One angry customer is bad for business! 
I find when I provide excellent service equals a happy customer and that means 
referrals $$$$
That is just me!
t



________________________________
From: STEVE GOODSON <saxgourmet@...>
To: MouthpieceWork@yahoogroups.com
Sent: Thu, May 12, 2011 5:25:49 PM
Subject: Re: [MouthpieceWork] When is enough

  
why accept returns, especially on custom orders?  We maintain a showroom where 
customers are welcome to try our products to their heart's content...we don't 
send things out "on trial" or "on approval".....this sort of thing forced 
Woodwind/Brasswind into bankruptcy a few years back.....yes, some customers 
complain, but the amount of business we miss as a result of this policy is more 
than offset by the lack of problems......works for us....... 



On May 12, 2011, at 5:19 PM, Sakshama Koloski wrote:

A customer returned the mouthpiece- custom order Link with med chamber to 
exchange it for something else. Nothing new except he drooped it (tip and shank) 
and rolled on a concrete making it hard to sell even after fixing it.  How do 
you guys deal with such issues?
>I promised myself  I won't call him right away and give him a piece of my mind, 
>I will wait a day.
>
>-- 
>Sakshama
>
>www. sakshamamouthpieces.com
>
>
>

We fully disclose our terms of service.....in fact, customers have to check a box stating that they have read, understand, and agree with them before their order is accepted. All the cards are on the table, face up.

Sent from my iPad

STEVE  GOODSON
Saxophone Guru and Visionary
New Orleans
www.nationofmusic.com



On May 15, 2011, at 9:07 PM, Tc Wilson <renaissancebrother13@...> wrote:

> The customers are always right!
> 
> Otherwise it is buyer beware!
> 
> If yours selling online you’re in an e -universe on!  On costume work there is always a middle ground state your position up front!
> 
> One angry customer is bad for business!
> 
> I find when I provide excellent service equals a happy customer and that means referrals $$$$
> 
> That is just me!
> 
> t
> 
> 
> From: STEVE GOODSON <saxgourmet@cox.net>
> To: MouthpieceWork@yahoogroups.com
> Sent: Thu, May 12, 2011 5:25:49 PM
> Subject: Re: [MouthpieceWork] When is enough
> 
>  
> why accept returns, especially on custom orders?  We maintain a showroom where customers are welcome to try our products to their heart's content...we don't send things out "on trial" or "on approval".....this sort of thing forced Woodwind/Brasswind into bankruptcy a few years back.....yes, some customers complain, but the amount of business we miss as a result of this policy is more than offset by the lack of problems......works for us.......
> 
> 
> On May 12, 2011, at 5:19 PM, Sakshama Koloski wrote:
> 
>> A customer returned the mouthpiece- custom order Link with med chamber to exchange it for something else. Nothing new except he drooped it (tip and shank) and rolled on a concrete making it hard to sell even after fixing it.  How do you guys deal with such issues?
>> I promised myself  I won't call him right away and give him a piece of my mind, I will wait a day.
>> 
>> -- 
>> Sakshama
>> 
>> www. sakshamamouthpieces.com
>> 
>> 
>> 
> 
> 

I think that honesty its long gone, if the seller is willing to trust someone... Then way the costumer have to be an asshole and yet to be right???
(Sorry the the bad word)
But in order to do a living all points needs to be clears and if the costumer broke the aggrement need to be forced to keep the rules.
And please the costumer and the seller are humans, the humans do mistakes, they not allways are right.
Sent via BlackBerry by AT&T

-----Original Message-----
From: Steve Goodson 
Sender: MouthpieceWork@yahoogroups.com
Date: Sun, 15 May 2011 21:14:04 
To: MouthpieceWork@yahoogroups.com
Reply-To: MouthpieceWork@yahoogroups.com
Subject: Re: [MouthpieceWork] When is enough

We fully disclose our terms of service.....in fact, customers have to check a box stating that they have read, understand, and agree with them before their order is accepted. All the cards are on the table, face up.

Sent from my iPad

STEVE  GOODSON
Saxophone Guru and Visionary
New Orleans
www.nationofmusic.com



On May 15, 2011, at 9:07 PM, Tc Wilson  wrote:

> The customers are always right!
> 
> Otherwise it is buyer beware!
> 
> If yours selling online you’re in an e -universe on!  On costume work there is always a middle ground state your position up front!
> 
> One angry customer is bad for business!
> 
> I find when I provide excellent service equals a happy customer and that means referrals $$$$
> 
> That is just me!
> 
> t
> 
> 
> From: STEVE GOODSON 
> To: MouthpieceWork@yahoogroups.com
> Sent: Thu, May 12, 2011 5:25:49 PM
> Subject: Re: [MouthpieceWork] When is enough
> 
>  
> why accept returns, especially on custom orders?  We maintain a showroom where customers are welcome to try our products to their heart's content...we don't send things out "on trial" or "on approval".....this sort of thing forced Woodwind/Brasswind into bankruptcy a few years back.....yes, some customers complain, but the amount of business we miss as a result of this policy is more than offset by the lack of problems......works for us.......
> 
> 
> On May 12, 2011, at 5:19 PM, Sakshama Koloski wrote:
> 
>> A customer returned the mouthpiece- custom order Link with med chamber to exchange it for something else. Nothing new except he drooped it (tip and shank) and rolled on a concrete making it hard to sell even after fixing it.  How do you guys deal with such issues?
>> I promised myself  I won't call him right away and give him a piece of my mind, I will wait a day.
>> 
>> -- 
>> Sakshama
>> 
>> www. sakshamamouthpieces.com
>> 
>> 
>> 
> 
>